FAQs_Browsers

Questions:

Answers:

 1. Why doesn't my Web page look different on my Web browser even though I've changed and uploaded the Web file to my folder?

Web clients (Mozila Firefox, MS Internet Explorer, etc.) "cache" Web pages you've looked at recently and will show the version saved on your local computer if it thinks that the page hasn't changed.

1. After you transfer a changed Web page to the server, click the "Reload" button in Netscape Navigator, or the "Refresh" button in Internet Explorer.

2. If that doesn't show your changes, do a "Super Reload". Hold down the Shift key (Windows) or Option key (Mac) and click Reload.

3. If that still doesn't show your changes, clear your "cache".
In Firefox: Select the Tools -> Options -> Privacy -> Private Data -> Settings -> Cache and click "OK". Then click on the "Clear Now" button.
In Internet Explorer: Click the Tools menu and select "Internet Options". In the Internet Options dialog box, click on the "General" tab and select " Delete of Browsing History. Then click on the "Delete Files" button under the "Temporary Internet Files". While you're there, you may want to click the "Settings" button and instruct IE to "Check for newer versions of stored pages on every time I visit the webpage."

4. In the few rare cases in which the above do not work, remove the old version of the file from the server with your FTP client and then transfer the Web page to the server again.

5. Also, note that if you insert a graphic into a Web page, and upload ONLY the revised Web page, your graphic will not appear. You must upload the graphic in addition to the Web page that displays it. For more information, see "Why does a graphic I've put into a Web file not show up when I look at it on the Web?"

6. If none of these work, please post your problem in the Tech Support forum.

There are three kinds of icons you might get instead of your image:

1. : The "not loaded yet" icon
This means that either the image hasn't loaded yet (look up in the right corner to see if the browser's "busy" animation is still moving), or that you've stopped the loading of the page, or that you don't have "automatic loading of images" turned on. Either wait for the image to load, click on the browser's "Images" button to load all images on the page automatically, or just click on the "not loaded yet" icon to load that specific image.
2. : The "broken" icon
This usually means that the graphic file isn't really a graphic file (even though it might end in .jpeg or .gif)
3. : The "missing" icon
There are several reasons why the graphic might show up as "missing":

the graphic file might not be in your folder on the server

• the graphic file might not be in the right place on the server (that is, the link might refer to a subfolder, but the graphic file might be in the same folder or vice versa) You can test for these cases by looking with your Web browser directly for the image file - you should be able to type in the URL, ending with the image file name. If you see the file, then the image file is okay and in the right place; if you still get a missing or broken image icon, then the image file is either not there or not the right kind of file

• the file name in the link may not be the same as the file name on the server

• the link to the graphic file might contain extra information put in by a Web editor (for example, "c:\" or some such)

• You can see what file name the link has by moving the cursor over the "missing" icon and holding down the mouse button (for Macs) or holding down the right mouse button (for Windows), and select "Save this image as..." from the pop-up set of choices. Look at the name it prompts you to save it as. Then click "cancel". If it is not the right name, go back to your Web editor, change the image link, and try again.